Kixie Review 2026

Sales Dialers & Call Software

Last updated: 2026-04-12

The Bottom Line

Kixie is the best dialer for HubSpot and Pipedrive users who want calling and texting deeply embedded in their CRM workflow. The integration depth, SMS capabilities, and accessible pricing ($35-$95/month) make it the natural choice for mid-market teams that need dialing without the complexity or cost of enterprise tools.

The product isn't trying to compete with Orum or Nooks on raw dialing speed, and that's fine. Kixie's value is in the CRM workflow integration and the SMS channel, not in parallel dialing AI. Teams where phone is one channel among several (not the dominant outbound motion) get more value from Kixie's integration depth than from a faster dialer that lives outside their CRM.

Buy Kixie if you're on HubSpot or Pipedrive and want dialing, texting, and CRM integration in one tool at a reasonable price. Buy PhoneBurner if you want flat-rate pricing with no per-minute charges. Buy Orum or Nooks if phone is your primary channel and you need parallel dialing speed. Buy Aircall if you need a full cloud phone system for both inbound and outbound calling.

What is Kixie?

Kixie is a sales dialers & call software tool. CRM-integrated power dialer with strong HubSpot and Pipedrive integrations. Good mid-market option that balances features with simplicity.

Best for: HubSpot or Pipedrive users wanting a deeply integrated dialer

Best For

HubSpot or Pipedrive users wanting a deeply integrated dialer

Kixie Overview

Kixie is the dialer that was built to live inside your CRM. While most dialers integrate with CRMs, Kixie's HubSpot and Pipedrive integrations are notably deeper than what competitors offer. Calls, texts, recordings, and disposition data flow into CRM records with minimal configuration. For HubSpot or Pipedrive shops that want dialing capability embedded in their existing workflow, Kixie is the most natural fit on the market.

The product covers power dialing, SMS/texting, voicemail drop, local presence, and call recording across four pricing tiers starting at $35/month. That entry price is the lowest among dedicated dialers, making Kixie accessible for small teams and solo sellers who need more than a phone but don't need Orum's AI-powered parallel dialing. The power dialer on the Professional plan ($65/month) handles sequential dialing with automatic progression through lists.

Kixie's SMS capability is an underrated feature. Two-way texting from the same number you call from keeps conversations consolidated. Automated text follow-ups after missed calls drive callbacks. For industries where prospects prefer texting over email (real estate, home services, recruiting), this channel adds a meaningful touchpoint that pure voice dialers miss.

The trade-offs come at the high end. Kixie's power dialer is solid but doesn't match Orum or Nooks for parallel dialing speed. Analytics are functional without being comprehensive. Call quality reports from users are mixed, with some reporting occasional audio issues, though this varies by geography and network configuration. Kixie is the best mid-range option for CRM-centric teams, but teams that outgrow it will eventually graduate to Orum or Nooks for volume and Aircall for call center features.

Pros & Cons

Deepest HubSpot and Pipedrive integrationsKixie's CRM integrations go beyond basic activity logging. Click-to-call from CRM records, automatic call outcome mapping to CRM fields, SMS history on contact timelines, and trigger-based workflows that fire on call dispositions. For HubSpot and Pipedrive users, the integration eliminates the friction between dialing and CRM data entry that plagues other tools.
Lowest entry price among dedicated dialersAt $35/month for the Integrated plan, Kixie costs less than half of PhoneBurner and a third of Orum's starting price. The entry tier includes click-to-call, SMS, and basic CRM integration. For teams testing whether a dedicated dialer improves their workflow, the low entry price reduces the commitment.
SMS and texting built inTwo-way SMS from your business number, automated text follow-ups, and text templates add a channel that most dialers ignore. Texts have 98% open rates compared to 20% for email. For prospect follow-up, appointment confirmations, and quick check-ins, SMS through Kixie fills a gap that email and phone alone leave open.
Power dialer on mid-tier planThe Professional plan ($65/month) includes power dialing with automatic list progression. For teams making 50-80 calls per day, this provides meaningful efficiency gains over manual click-to-call dialing. The power dialer isn't as fast as Orum's parallel mode, but at $65/month versus $100+, the per-dollar productivity gain is competitive.

No parallel dialing on lower plansParallel dialing (Kixie calls it 'multi-line dialing') is only available on the Outbound Power Dialer plan at $95/month. The Integrated ($35) and Professional ($65) plans are limited to sequential dialing. Teams that need parallel dialing will pay $95/month, narrowing the price gap with Orum and reducing Kixie's cost advantage.
Call quality reports are inconsistentSome users report clean, reliable audio. Others report occasional latency, echo, or dropped calls. The variability appears to depend on geography, network configuration, and call routing. While not a universal problem, it's worth testing call quality thoroughly during a trial period before committing.
Analytics are functional but basicCall volume, talk time, and disposition reports cover the fundamentals. Advanced analytics like conversation intelligence, AI-scored calls, or competitive mention tracking aren't available. Managers wanting deep coaching data will need to pair Kixie with a conversation intelligence tool like Gong or Chorus.
CRM integration depth varies by platformHubSpot and Pipedrive integrations are excellent. Salesforce integration is good but not as deep. Other CRMs (Zoho, Monday, etc.) have more basic integrations through Zapier or API connections. Teams on niche CRMs may find the integration options limited.

Use Cases

HubSpot-Centric Sales Team Adding Calling Power

A 12-person sales team running their entire operation in HubSpot adds Kixie Professional ($65/month per rep). Reps click-to-call directly from HubSpot contact records. Call recordings, dispositions, and SMS conversations appear on the HubSpot timeline automatically. When a call goes to voicemail, Kixie drops a pre-recorded message and sends an automated text: 'Hi, just tried to reach you. Here when you're free.' The text drives a 15% callback rate. The team's total dialing cost ($780/month) is less than one Orum license for a comparable team.

Recruiting Firm Using SMS to Reach Candidates

A recruiting agency with 8 recruiters uses Kixie to reach passive candidates who ignore emails and phone calls. After leaving a voicemail, each recruiter sends an SMS: 'Left you a message about a role at [Company]. Interested? Reply here.' The text response rate is 35%, compared to 5% for email and 12% for phone. Kixie's two-way SMS means the conversation continues in the same thread. Recruiters fill roles 25% faster by adding the texting channel to their outreach sequence.

Small Business Sales Rep Doing Solo Outbound

A solo AE at a 20-person company uses Kixie's Integrated plan ($35/month) with Pipedrive. The click-to-call eliminates manual dialing. Call recordings help the AE self-coach by reviewing conversations. Local presence improves answer rates from out-of-area prospects. The $35/month investment pays for itself if it generates one additional conversation per day. For a solo seller without budget for Orum or a dedicated sales engagement platform, Kixie provides the essential dialing features.

Key Features

Power dialing
SMS
CRM integrations
Call recording
Local presence
Voicemail drop

Pricing

Plan	Price
Integrated	$35/mo
Professional	$65/mo
Outbound Power Dialer	$95/mo
Enterprise	Custom

Pricing as of 2026. Check Kixie's website for current pricing.

Pricing Analysis

Kixie offers four pricing tiers with published pricing. Integrated at $35/month includes click-to-call, SMS, call recording, and CRM integration. Professional at $65/month adds power dialing, voicemail drop, and local presence. Outbound Power Dialer at $95/month adds multi-line (parallel) dialing and advanced call routing. Enterprise pricing is custom and includes dedicated support, custom integrations, and SLA guarantees.

All plans include per-minute calling costs for outbound calls, which is an important distinction from PhoneBurner's flat-rate model. For teams making high volumes of long calls, the per-minute charges can add meaningful cost on top of the subscription. Calculate your expected monthly calling volume before comparing total cost against flat-rate alternatives.

The pricing tiers are well-structured for growing teams. Start at $35/month to validate the workflow, upgrade to $65/month when power dialing becomes necessary, and move to $95/month if parallel dialing is needed. Each tier adds capability without requiring a platform switch. That upgrade path is smoother than migrating between different vendors as needs evolve.

Frequently Asked Questions

Does Kixie work with HubSpot?

Yes, and it's one of the deepest HubSpot dialer integrations available. Click-to-call from contact records, automatic call logging to timelines, SMS on HubSpot contact records, disposition-to-property mapping, and workflow triggers based on call outcomes. The integration is native (not through Zapier) and requires minimal configuration. HubSpot users consistently rate Kixie's integration as a top strength.

How does Kixie compare to Aircall?

Aircall is a cloud phone system that includes outbound dialing. Kixie is a dedicated outbound dialer with CRM integration focus. Choose Aircall if you need inbound call routing, IVR menus, and a business phone system alongside outbound. Choose Kixie if outbound dialing, CRM integration, and SMS are the priorities. Kixie's CRM integrations are deeper. Aircall's integration ecosystem is broader.

Does Kixie include SMS?

Yes. All Kixie plans include two-way SMS from your business number. You can send individual texts, automated follow-ups triggered by call dispositions, and templated messages. SMS history appears on CRM contact records alongside call history. The texting feature is a strong differentiator against dialers that only handle voice.

Is Kixie good for cold calling?

Yes, particularly on the Professional ($65/month) and Outbound Power Dialer ($95/month) plans. Power dialing automates list progression. Local presence improves answer rates. Voicemail drop saves time on non-answers. For high-volume cold calling (100+ dials/day), the $95 plan with multi-line dialing provides parallel capability that approaches Orum's throughput at lower cost.

Does Kixie charge per minute?

Yes. Unlike PhoneBurner's flat-rate model, Kixie charges per-minute for outbound calls on top of the monthly subscription. The per-minute rates are competitive, but teams with high call volumes or long average call durations should factor this into total cost calculations. For teams making brief outbound calls (under 3 minutes average), the per-minute cost is minimal.

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Reviewed by the B2B Sales Tools Editorial Team. Last verified 2026-04-12.

Pricing, features, and ratings are based on vendor documentation, public filings, product demos, and feedback from sales teams using these tools in production. We update reviews when vendors ship major releases or change pricing.