Koncert Review 2026

Sales Dialers & Call Software

Last updated: 2026-04-12

The Bottom Line

Koncert is the dialer for sales organizations that need flexibility. The multi-mode approach (parallel, power, agent-assisted, click-to-call) means different teams and scenarios get the right dialing method without multiple vendors. Agent-assisted dialing remains unique in the market and is the most effective way to reach shielded executives at large companies.

The trade-offs are clear. The interface is dated. Setup takes longer than modern tools. Pricing is enterprise-oriented and opaque. Teams that need a simple, modern dialer they can deploy in a day should look elsewhere. Koncert is built for organizations that have outgrown simple tools and know exactly what dialing capabilities they need across their sales team.

Buy Koncert if you have multiple teams that need different dialing approaches, or if executive-level outreach via agent-assisted dialing is critical to your motion. Buy Orum for the best AI-powered parallel dialing. Buy Nooks for parallel dialing plus team culture. Buy PhoneBurner or Kixie if your needs are straightforward and budget matters more than flexibility.

What is Koncert?

Koncert is a sales dialers & call software tool. Multi-modal dialer suite with parallel, power, and agent-assisted modes. The flexibility to switch dialing modes based on list quality is effective.

Best for: Enterprise teams needing multiple dialing modes for different campaigns

Best For

Enterprise teams needing multiple dialing modes for different campaigns

Koncert Overview

Koncert offers something no other dialer does: a choice of dialing modes in a single platform. Their suite includes parallel dialing, power dialing, click-to-call, and agent-assisted dialing, all under one license. The flexibility lets sales organizations match their dialing approach to the situation. High-volume prospecting lists get parallel mode. Named account outreach gets click-to-call. And agent-assisted mode uses live operators to screen calls before connecting reps, which is uniquely valuable for reaching C-suite executives.

The agent-assisted dialing mode deserves specific attention. Koncert employs live agents who dial on behalf of your reps, navigate phone trees, get past gatekeepers, and only transfer the call when they reach the target contact. For enterprise sales teams targeting executives who are shielded by assistants and auto-attendants, this human-in-the-loop approach gets through where automated dialers can't. It's the closest thing to having a dedicated calling assistant for each rep.

Koncert's caller ID management is a strength that often goes overlooked. The platform manages local presence numbers, monitors for spam flags, and rotates numbers to maintain answer rates. In an era where spam labeling can tank connect rates overnight, active caller ID management is a meaningful operational advantage. Koncert has been in the dialing business long enough (formerly ConnectAndSell) to understand these mechanics deeply.

The downsides are real. Koncert's interface feels older than Orum or Nooks, and the user experience reflects its enterprise heritage. Setup is more complex because of the multiple dialing modes and configuration options. Pricing is custom and enterprise-focused, making it hard for smaller teams to evaluate. Koncert is the right tool for sophisticated sales organizations that know exactly what they need from a dialer, but it's not the easiest tool to pick up and run with.

Pros & Cons

Multiple dialing modes in one platformParallel, power, click-to-call, and agent-assisted modes mean teams don't need separate tools for different calling scenarios. An SDR can run parallel mode on a cold list in the morning and switch to click-to-call for personalized account-based outreach in the afternoon. The flexibility eliminates the need to switch between platforms.
Agent-assisted dialing for executive accessLive operators navigate phone trees, handle gatekeepers, and connect your reps only when the target decision-maker is on the line. For enterprise teams trying to reach VPs and C-suite executives, this human layer gets through where automated detection can't. It's expensive but effective for high-value conversations.
Mature caller ID managementKoncert actively monitors caller ID reputation, rotates numbers flagged as spam, and assigns local presence numbers matching prospect area codes. Poor caller ID management can cut answer rates by 50% or more. Koncert treats this as a core feature, not an afterthought. Their experience (formerly ConnectAndSell) gives them deep expertise here.
Enterprise-grade compliance and securityTCPA compliance features, DNC list management, and calling hour restrictions are built into the platform. For regulated industries or companies calling consumers (B2B2C scenarios), Koncert's compliance tools reduce legal risk. SOC 2 certification and enterprise security features satisfy IT procurement requirements.

Interface feels dated compared to newer toolsKoncert's UI lacks the modern design polish of Orum or Nooks. Navigation is less intuitive, and common tasks sometimes require more clicks than they should. The functionality is there, but the user experience doesn't match what reps expect from modern SaaS products. This affects adoption and daily satisfaction.
Complex setup and configurationSupporting four dialing modes means four sets of configurations, workflows, and best practices to learn. Implementation typically requires Koncert's professional services team and takes 2-4 weeks for full deployment. Teams wanting to start dialing on day one will find the ramp frustrating.
Enterprise-focused pricing excludes smaller teamsKoncert's pricing is custom and oriented toward enterprise buyers. Minimum seat requirements and annual contracts are standard. Teams under 10 reps may find the investment disproportionate to their needs, especially if they only use one or two dialing modes.
Less AI innovation than Orum or NooksKoncert's AI capabilities are functional but don't match the real-time intelligence features of newer competitors. No AI battlecards during calls, no virtual sales floor, no AI-generated call summaries. The product excels at dialing mechanics but hasn't invested as heavily in the AI coaching layer.

Use Cases

Enterprise Sales Team Targeting C-Suite Executives

A 12-person enterprise AE team sells seven-figure deals to Fortune 500 companies. Reaching the VP or C-suite buyers requires getting past executive assistants and multi-layer phone systems. The team uses Koncert's agent-assisted dialing, where live operators navigate to the target executive. When the executive picks up, the call transfers to the AE with full context. The team averages 8 executive conversations per rep per day, compared to 2-3 when reps dialed manually. Each conversation is worth $50K+ in potential pipeline, making the premium pricing a clear investment.

Mixed-Mode Sales Org With Multiple Roles

A 40-person sales organization has SDRs doing high-volume prospecting, mid-market AEs doing targeted outreach, and enterprise AEs doing named account calling. Instead of three different dialing tools, they deploy Koncert across all teams. SDRs use parallel mode for volume. Mid-market AEs use power dialing for their account lists. Enterprise AEs use agent-assisted mode for executive access. One platform, one contract, one admin. The unified analytics let the VP of Sales compare activity and outcomes across all teams on a single dashboard.

Financial Services Firm With Compliance Requirements

A financial services company with 20 inside sales reps needs a dialer that handles TCPA compliance, DNC list scrubbing, and calling hour restrictions across time zones. Koncert's built-in compliance features automatically block calls outside permitted hours, scrub against DNC registries, and maintain audit trails for regulatory review. The compliance team approves Koncert based on SOC 2 certification and the configurable calling rules. Legal risk drops significantly compared to the team's previous manual dialing process.

Key Features

Parallel dialing
Power dialing
Agent-assisted dialing
Local presence
Analytics
CRM integrations

Frequently Asked Questions

What is agent-assisted dialing?

Agent-assisted dialing uses live human operators who dial on behalf of your sales reps. The operators navigate phone trees, handle receptionist gatekeepers, and verify they've reached the correct person before transferring the call to your rep. It's the most effective way to reach executives protected by layers of call screening. The trade-off is higher cost per connect compared to automated parallel dialing.

Is Koncert the same as ConnectAndSell?

Koncert was formerly known as ConnectAndSell before rebranding. The company has been in the dialing space for over a decade, making it one of the most experienced players in the market. The rebrand accompanied an expansion from primarily agent-assisted dialing to a multi-mode platform covering parallel, power, and click-to-call alongside the original agent-assisted offering.

How does Koncert compare to Orum?

Orum excels at AI-powered parallel dialing with a modern interface and faster setup. Koncert offers more dialing modes (parallel, power, agent-assisted, click-to-call) and stronger compliance features. Choose Orum for pure parallel dialing speed and modern UX. Choose Koncert if you need agent-assisted dialing for executive access or multiple dialing modes for different teams and scenarios.

Does Koncert work with Salesforce?

Yes. Koncert integrates with Salesforce, HubSpot, and most major CRMs. Call activities, dispositions, and recordings sync automatically. The Salesforce integration is particularly mature given Koncert's enterprise focus. Custom field mapping and advanced sync configurations are available for complex Salesforce implementations.

Can I use just one dialing mode?

Yes, but it may not be the most cost-effective choice. Koncert's pricing reflects the multi-mode platform. If you only need parallel dialing, Orum provides comparable capability at potentially lower cost. If you only need power dialing, PhoneBurner or Kixie are significantly cheaper. Koncert's value is strongest when you use two or more dialing modes.

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Reviewed by the B2B Sales Tools Editorial Team. Last verified 2026-04-12.

Pricing, features, and ratings are based on vendor documentation, public filings, product demos, and feedback from sales teams using these tools in production. We update reviews when vendors ship major releases or change pricing.